High-Profile Customer Support (without need for a new Microsite)
Just now email addresses for Accounting, Sales, Admin, and Exceptions can only be defined at Microsite level.
Can this be changed so that one, some or all of the email addresses can be overwritten at the logonid level?
This would be helpful for case of high-profile customers on Microsite X who are supported by dedicated customer support person(s), whereas queries from all other customers on Microsite X can continue to be directed to default email addresses assigned for Microsite X.
laura.williams
shared this idea
Released 2/7/2023 in the 2.23.0 release.
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Nicole Pucci, OregonTool
commented
We need to be able to handle multiple sales organizations within a single microsite. This is currently not feasible due to a restriction in email communication: there is only one SMTP entry possible per microsite / business department. Please enable email maintenance at sales organization level.
Possible short-term workaround: capture the sales organization assigned to the user in his profile and include it in the outbound email subject? This could be the starting point for our IT to redirect the emails internally to the correct mail box.