LiveChat Ticket Links in the Corevist "Activities Log"
If a customer initiates a chat (via LiveChat) after customer service working hours, a LiveChat ticket is automatically generated.
That is great, however the Corevist Activities Log is not updated, so customer service teams must monitor 2 applications (e.g. Corevist Activities Log and LiveChat tickets) to get a complete picture of customer communication.
Idea is to create a new entry in the Corevist Activities log each time a LiveChat ticket is created with link to the LiveChat ticket so that customer service teams need only monitor 1 application.
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laura.williams
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laura.williams
commented
AAF requested this link as they said "Customer Service already has too many tools on their desk to monitor"