4 results found
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LiveChat Ticket Links in the Corevist "Activities Log"
If a customer initiates a chat (via LiveChat) after customer service working hours, a LiveChat ticket is automatically generated.
That is great, however the Corevist Activities Log is not updated, so customer service teams must monitor 2 applications (e.g. Corevist Activities Log and LiveChat tickets) to get a complete picture of customer communication.
Idea is to create a new entry in the Corevist Activities log each time a LiveChat ticket is created with link to the LiveChat ticket so that customer service teams need only monitor 1 application.
1 vote -
SSO (Single Sign-on) Support
Prospect has all customers log in to Sharepoint and just have the customer click a link to Corevist where they will not be asked for a password again.
4 votes -
Ability to add custom field to user registration form
For example, for our business we want to have customer service representative name on the user registration form.
1 vote -
New "Company Name" user attribute
I'd like to assign users a "Company Name" and view users and Company Names as a column on the User Maintenance page.
2 votes
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