order approval flow should have the originator checkout with payment
then go to approver so once the order is approved by the approver, the order is placed. Currently, customers think they are done w/ the order, but once the order gets approved, they have to complete their checkout.
donnatrinh
shared this idea
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Stephanie Bertin
commented
Allowing the "approver" the option to change or add a PO# would also be helpful to reduce administrative work through the Portal.
Example -
Order placer creates an order.
Order is submitted to the "approver".
Approver receives the notification and sees the pending order in their dashboard.
Approver can review, reject w/ comments, approve WITH COMMENTS, update/change PO# and approve. That then would act as the submission.
The user who created the original order would receive notification their order has been approved & submitted.