Performance on "review order/quote" pages are significantly poorer than expected
During the creation of a cart or quote, after the order or quote is built and the user moves to a "review" page, the delay in that page to be loaded is quite a large one. Upwards of nearly a minute+ depending on the size of the order.
We have very large orders that result in extensive delays in the "review" page loading which subsequently delays the user from being able to add a PO# and submit. Can this be improved? Especially given that with the review page a user does not have the option to change anything but notes and PO#'s (which are not data that needs to pull from SAP).
If end users need to wait for basic loading of a webpage, my concern is that we will lose buy-in, and customers will opt OUT of using the Portal as a result.
Stephanie Bertin
shared this idea
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AdminRaymond Mannion (Admin, Corevist) commented
After entering items in the cart or making changes, an SAP order simulation takes place.
When you click "Proceed to checkout", the exact same order simulation takes place and is unnecessary. This is particularly wasteful for larger orders and is not a good user experience.
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cleaman
commented
This has been reported by several customers using the Portal as a performance issue